Refunds

The setup fee

Refundable in full for thirty days from the day you go live, for any reason, including changing your mind. Email us and it goes back to the card it came from within five business days.

Founding clinics pay no setup fee, so there is nothing to refund.

The monthly fee

There is no lock-in and no minimum term. Cancel any time and you are not billed again.

We do not pro-rata a part month by default. If you cancel in the first week of a month you have just paid for, ask, and we will refund it — we would rather do that than argue about eleven days.

If something goes wrong at our end

If FullDiary was unreachable and calls fell through to the fallback message for a material part of a day, tell us and we credit the day. You do not have to prove it; the call log already shows it.

If the agent books a patient into a slot that was not actually free, that is our defect. We fix it, and the month is on us.

What is not refundable

Answered calls you have already used in a month, and any calls beyond your included calls. Those are consumption, and the call log is the record.

If the log and your recollection disagree, we recompute from the log in front of you and show the working.

How to ask

Email hello@fulldiary.health with your clinic name. There is no form and no retention team. You will get a person, and a yes or no.

Last updated 29 August 2026 · questions to hello@fulldiary.health